Giving you an insight into service design approaches that can help you enhance your customer experience (CX)
Your customers are the lifeblood of your business, and their experience with you and your business can either help you to significantly grow or, on the flipside, completely destroy your newly-launched services before they've even had a chance to fly. We all know of those companies who provide a fantastic service, those who make it pleasant and easy to deal with, have simple processes and provide just the right amount of support to guide us through our journey with them; those who are responsive, transparent and provide us with what we want and when we need it. Well, those things don't just happen; they're totally designed with you (the customer) in mind. They have put you at the heart of the very service that they've developed. Those companies who haven't done that? Well, we remember them too, but for all the wrong reasons.
Whether you're looking to develop an existing service or create a new one from scratch, this workshop can help ensure your customers are at the heart of what you do.
We'll take you through a short journey of user-centred service design methods and how they can be practically used to ensure that you're developing your offer in a way that gives it the best chance of success - by considering the customer experience from the outset.
You'll gain great insights into the approaches creative agencies use with some of the biggest names in business and get the chance to apply some of these techniques in this fun and practical introductory workshop. Leave with useful tools and new skills to transfer into your own practice and share with colleagues.
Suitable for entrepreneurs and intrapreneurs of all ages and experience.
Lunch included in ticket price