Citizen Ticket organiser terms and conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we advertise your events (the “Service”) on our website (the "Site"). If you do not agree to be bound by these terms and conditions, you may not use or access our Services.

You should print a copy of these terms and conditions for future reference.

You must read, agree with and accept all of the terms and conditions, which includes those terms and conditions expressly set out below and those incorporated by reference. Please tick the checkbox marked "I Accept" at the end of the registration page if you accept them. Please understand that if you refuse to accept these terms and conditions, we will not be able to provide you with the Service and you agree to stop using The Promotion Centre


1. Information about us

1.1 is a site operated by Citizen Ticket Ltd ("Citizen Ticket ", "we", "us" or "our"), company number SC454982 Whose registered office is at 63 Dublin Street, Edinburgh, EH3 6NS.


2. The service

2.1 Citizen Ticket provide a platform whereby you can list details of your event (“Event”) for publication on the Citizen Ticket website.

2.2 The “Service” will include:

2.2.1 provision of an easy to use, categorised what's on guide to advertise your Event (your 'listing')

2.2.2 tools to enable you to manage the content of your listing;

2.2.3 optional ticket sales services

2.2.4 promotional tools such as Eflyers and SMS campaigns to increase the profile of your Event.


3. Eflyer distribution and banner advertising

3.1.1 the provision of Eflyer Distribution describes the service whereby Citizen Ticket will send you email marketing message (“Message”) to Citizen Ticket list of opt-in subscribers.

3.1.2 we ask all promoters to confirm a proof of the final work. It is your responsibility to confirm the proof in time for us to distribute the message. Citizen Ticket will not be held responsible for the late sending of the message due to a proof confirmation not being received.

3.1.3 The Message must not contain images for the sole intention of tracking exposure and/or receipt of messages.

3.1.4 if you are hosting the content of the Message. It is your responsibility to ensure this is available for at least 48 hours after the Message has been sent.

3.1.5 Citizen Ticket will use all reasonable endeavours to send the Message as the date and time requested by you. However Citizen Ticket will not be held responsible for any delays outside of their reasonable control.

3.1.6 Message send dates are available on a first come first serve basis. Prices may differ depending upon the date you select to book your eflyer.

3.1.7 Citizen Ticket will not be responsible for non-delivery of Messages due to a technical error or problem as long as we have attempted to send the message as requested.

3.2 Citizen Ticket will provide you, upon request, with written confirmation as to when the Message was sent.

3.3 The Message can only be sent once appropriate artwork has been received by you, Citizen Ticket will provide you with artwork specifications. It is Citizen Ticket’s final decision whether artwork is suitable. Refunds will not be offered if suitable artwork cannot be provided by the artwork deadline, which Citizen Ticket will provide you with from time to time.

3.4 Banner adverts can only be run once appropriate artwork has been received by you. Citizen Ticket will provide you with artwork specifications. It is Citizen Ticket’s final decision whether artwork is suitable. Refunds will not be offered if suitable artwork cannot be provided by the artwork deadline, which Citizen Ticket will provide you with from time to time.

3.5 Banners and Eflyers must not contain logos, links or references to websites which Citizen Ticket determine are a competitor.


4. Eligibility

4.1 Our Services are not available to, and may not be used by, persons under the age of 18 years. Citizen Ticket reserves the right to temporarily or indefinitely suspended the Services if it discovers that you are underage.

4.2 If you are registering as a business entity, you confirm that you have the authority to bind that entity to these terms and conditions.

4.3 You confirm that you are associated with the Event (an Event Promoter or Venue Promoter) and have the right and authority to advertise and promote the Event.


5. Promotion account

5.1 In order to take advantage of our Services you will need to register with us for a promotion account. You must provide details of your email address and choose a password on completion of registration of your promotion account.

5.2 You are responsible for all actions taken under your email address and password and shall only use or utilise the Site using your own your email address and password.

5.3 You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your email address and password to any other person.

5.4 You shall also not permit, either directly or indirectly, any other person to utilise your email address or password.

5.5 The promotion account is a self-service facility for use by you to list your events and put optionally tickets on sale. The promotion account can also be used for viewing ticket counts and monitoring ticket sales. You agree to us all reasonable efforts to become familiar with the system and maintain your ticket sales.

5.6 Citizen Ticket will not be responsible for any tickets that are not put on sale due to your failure to use the account correctly.

5.7 Citizen Ticket will offer full technical support as required by you between the hours of 9am and 5pm, Monday – Friday.


6. Listing content

6.1 You must ensure that you are legally eligible to advertise the content within your event listing on the Site

6.2 You must ensure you have the right to use all content in your listing and we have the necessary right to use the content on our Site.

6.3 You are solely responsible for reviewing the content of your listing to ensure all the details are correct. Citizen Ticket will not be liable for any mistakes or error in content that has been submitted by you.

6.4 The content of your listing and your activities on the Site must not:

6.4.1 be false, inaccurate or misleading;

6.4.2 Contain links to websites to which Citizen Ticket determine are a competitor.

6.4.3 be offensive or menacing, abusive, defamatory, or in breach of any intellectual property rights, confidential information, privacy or any other rights arising from time to time.

6.4.4 Infringe any third party intellectual property rights including copyright, patents, trade marks, trade secrets or any other proprietary rights of publicity or privacy;

6.4.5 be fraudulent or involved in the sale of counterfeit or stolen goods;

6.4.6 be in breach or any applicable laws or regulations;

6.4.7 be obscene, indecent or contain pornography;

6.4.8 Cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.

6.5 All event listing must:

6.5.1 promote a real event within the United Kingdom;

6.5.2 only be listed once;

6.5.3 contain correct spelling and grammar;

6.5.4 not use uppercase letters or unnecessary punctuation to draw attention to the listing;

6.5.5 contain correct and true information at the time the listing is entered.

6.5.6 Repeated posting of unsuitable listings may result in the promoters account being terminated.

6.6 Citizen Ticket reserve the right to suspend any events which do not meet or breach the above conditions.


7. Renewal, duration and removal of your event

7.1 Events occurring on a regular basis i.e. weekly will be added to the Site for a period of 12 weeks. It is your responsibility to renew these listings on expiration of the term. Citizen Ticket reserve the right to delete any Events from our database which have not been renewed within 7 days of the final expiration date.

7.2 You will update the Listing within 48 hours should the Event be cancelled or re-scheduled.

7.3 Featured Event Listings are eligible for increased promotion throughout the Site on the payment of a listing fee (“the Fee”) which is determined by Citizen Ticket from time to time. The Fee must be paid in advance of the listing going live.

7.4 If you request the deletion of a listing we can only remove your listing with proof that you are the original advertiser.


8. External websites

8.1 You agree to your Event listing appearing on other websites selected by Citizen Ticket from time to time. Citizen Ticket will advise you in writing with details of the sites chosen to promote your event. Please allow up to one working day for your listing to appear on external sites.

8.2 You understand that external sites may have different page formats and as a result it may not be possible to include all the information you have submitted to Citizen Ticket.

8.3 The content of external sites may change from time to tome without notice. No refunds can be issued if Citizen Ticket no longer publish events on sites that were listed at the time of your submission.

8.4 Citizen Ticket has no control over the level of service, quality, accuracy and downtime of external websites and accept no liability howsoever arising for any damage or loss that may arise as a result of your Event being listed on external websites.


9. Identity verification

9.1 Citizen Ticket may verify the accuracy of the information you provide to us when you register your promotion account. However, Citizen Ticket cannot and does not confirm the purported identity of users of the validity of information which users post to the Site.


10. Payment

10.1 For the supply of the Service You shall pay to Citizen Ticket the total of the fees as stipulated by Citizen Ticket from time to time (“the Fee”).

10.2 Your promotion will be turned live within one working day of receipt of payment of the Fee.


11. Intellectual property

11.1 By submitting any Material (including, without limitation, text, photographs, graphics, video or audio material and any underlying material) to any area of the Site and in consideration of us making available to you the opportunity to upload or submit Material to the Site (which you acknowledge as a sufficient benefit to you), you irrevocably and unconditionally grant us a non-exclusive, worldwide, royalty-free licence (including the right to sub-license) of the entire right, title and interest in and to such Material so that we and any successor may, subject to these terms of use, use the Material in any way, including (without limitation) the right to copy, edit, adapt, reformat, translate, create derivative works from, incorporate into other works, distribute, perform, play, broadcast, commercialise and otherwise make available to the public such Material (whether in whole or in part, or copies of the same) in any format or medium currently known or developed in the future, for the full period during which such rights subsist (including all renewals, revivals, reversions and extensions of the same) and thereafter to the fullest extent possible in perpetuity.

11.2 You will remain the owner of the copyright in any original Materials that you submit or upload. The permission you have granted to us is not exclusive. You may continue to use the Materials in any way, including allowing others to use it, provided such use does not interfere with or impair the rights you have granted to us.

11.3 Citizen Ticket will grant you a non-exclusive licence to use its logo in an agreed form to be used on all advertising and promotional material you create.


12. Promotion refund policy

12.1 Once your Listing is live Citizen Ticket will be deemed to have fully delivered the Service.

12.2 Citizen Ticket will only issue refunds at the discretion of the management time.

12.3 No refunds will be considered for:

12.3.1 temporary or permanent loss of Service howsoever arising, including but not limited to a loss of Service due to the Site being unavailable for whatever reason;

12.3.2 the deletion of your Listing by Citizen Ticket due to your breach of these terms and conditions;


13. Advertising

13.1 You will include Citizen Ticket’s logo, website address and local rate ticket sales number on all advertising and promotional material you create.

13.2 If you promote your event through an internet site which contains information about the event Citizen Ticket has allocated for, you shall display the Citizen Ticket logo and maintain a hyperlink from this site to the appropriate page on the Citizen Ticket website.

13.3 You shall not permit or encourage fly posting or illegal marketing of an event (“Inappropriate Advertising”). You will indemnify Citizen Ticket against any costs, fines or losses incurred as a direct result of the Inappropriate Advertising.

13.4 Citizen Ticket are not responsible for the promotion of any event or ticket sales and our Service does not guarantee the sale of any ticket.


14. Ticket sales

14.1 If you wish to use our optional ticket sales service, it is your sole responsibility to download and read our Ticket Sales Agreement before doing so, which details supplimentary terms and conditions regarding this service. This can be downloaded from your Promotion Centre, from this link or is available on request from Citizen Ticket. You should complete the agreement, and sign and return it to Citizen Ticket as soon as possible.

14.2 Promoters may, at their discretion, add tickets to our system for sale in advance of returning the Ticket Sales Agreement to us, however you understand that by placing tickets on sale (or instructing us to do so on your behalf), you are agreeing to all terms and conditions stated in the Ticket Sales Agreement. If you do not agree to the conditions stated in the Ticket Sales Agreement, please do not place tickets on sale.

14.3 For the avoidance of doubt, if the promoter places tickets on sale with Citizen Ticket, and does not complete the Ticket Sales Agreement, they shall still be bound by all terms and conditions in such agreement and Citizen Ticket shall not be liable to pay the promoter for any ticket sales until a Ticket Sales Agreement has been received with valid account details.

14.4 In the case of Citizen Ticket selling tickets for an event, and not having valid payment details on file for a promoter, any due ticket moneys will be held for 12 months after the event date, after which date the promoter shall waive their entitlement to such moneys.


15. Limitation of liability

15.1 Nothing in these terms and conditions shall limit or exclude Citizen Ticket’s liability for fraudulent misrepresentation by or for death or personal injury resulting from Citizen Ticket’s negligence.

15.2 Citizen Ticket will not be liable for any economic loss including without limitation loss of revenues profits contracts business or anticipated savings, any loss of goodwill or reputation or any special, indirect or consequential damages however arising including negligence arising out of or in connection with the Services being provided under these terms and conditions.

15.3 The liability of Citizen Ticket under these terms and conditions or in tort (other than in respect of death or personal injury) shall not exceed the greater of the sums paid by the you under the contract or such sum as shall be receivable by Citizen Ticket in respect of any claim under any insurance policy effected by Citizen Ticket from time to time. Citizen Ticket warrants that it maintains insurances and that the cover is better if these conditions apply.


16. Indemnity

You agree to indemnify Citizen Ticket from any claim or demand including reasonable legal fees made by a buyer or any other third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.


17. Termination

17.1 Citizen Ticket reserves the right to suspend or terminate with immediate effect at its sole discretion the publication of your listing on the Site in the event that the listing is in breach of clause 5.4.

17.2 Citizen Ticket will notify you in writing of any suspension following a breach of clause 5.4 and allow you a reasonable period of time to rectify the breach prior to terminating the listing.


18. Force majeure

Citizen Ticket reserves the right to defer the run date or to cancel the contract or reduce the period of your advertising (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond Citizen Ticket’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 10 days, You shall be entitled to give notice in writing to Citizen Ticket to terminate the contract.


19. Data protection

19.1 Citizen Ticket shall manage your personal data strictly in accordance with its policy on Data Protection which can be found at

19.2 Citizen Ticket operate strict protection of their customers data. Any requests for data as part of a valid ticket transaction, must be agreed in advance of tickets going on sale. Data will only be released if the customer 'Opts In' to sharing their data with the event promoter.

19.3 Data shared with the promoter remains jointly owned by Citizen Ticket Ltd at all times. Data shared with the Promoter cannot be shared with any company that Citizen Ticket (in it's sole discretion) considers a competitor, or used in such a way that may market a competitor's products or services to existing Citizen Ticket customers.


20. Legal

These terms and conditions shall be subject to English/Scottish Law and under the non-exclusive jurisdiction of the English/Scottish Courts.

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