Our pricing

We simply add a booking fee to your ticket that is payable by the customer. There's no upfront payment, no signup fee, and you don't need a credit card.

There are no hidden signup fees or upfront costs, it is completely free to create a Citizen Ticket account. The booking fee is charged as a percentage of the ticket amount and any additional services required are charged separately.

Please find below more information on each pricing plan features:

• Starter Plan
• Advanced Plan
• Professional Plan

You can upgrade at any point, and you can downgrade if you have no upcoming events on the platform.

We can customise a plan bespoke for your event or business requirements - please request a callback.

Yes, we can set your booking fees to automatically be absorbed into your ticket price. This can be set in your profile settings.

We pay out direct to your bank account after your event has finished. Pay outs are processed within 5 working days of your event, usually sooner. We can also provide risk-assessed advanced funds and finance facilities.

No - we handle all payment processing. There are no additional card or banking fees; all you need to bring is a bank account.

We support ticket sales in GBP, EUR and USD. You can set up an event with different currencies for each date - for example, if you were doing a tour of the UK & ROI.

Yes - contact us to let us know a bit more about your needs and somebody from our team will be in touch to show you around.

We have a UK-based customer support team to help with any customer queries.

With Citizen Ticket SaaS you don't have to wait until after the event to get paid - we know that's a pain for event organisers. Revenue will appear almost immediately into your Stripe/Square account, depending on the deal you have with them directly.

We recommend Stripe as our preferred payment provider as they are very easy to use, have a slick checkout process for ticket buyers, and have great payment processing rates.

Both Stripe and Square will allow your customers to pay you directly using a credit / debit card. If you don't have a Stripe or Square account, don't worry, we will send you all the details you need to get going.

We are able to be so competitive on price because we link your payment provider (eg Stripe or Square) to our premium ticketing software. You will pay transaction fees directly to your merchant provider (Stripe / Square) without Citizen Ticket marking it up in any way shape or form. This also puts you more in control of the financial elements of your events.

Yes, you can add a reasonable booking fee of your choosing to the ticket price, which means all your fees are covered and you get to keep the entire face value of the ticket price. You're in total control and this can provide an extra revenue source.

It is free to process free tickets up to 1,000 tickets via our ‘plug and play’ product. For our subscription model it is based on any ticket issued via the platform so free or paid tickets are priced the same. Remember our subscription product is designed for large or enterprise grade events (issuing over 10k tickets or sessions per year).

Once you have signed up, email us with proof of your charity status. Once verified, we can discuss an appropriate charity discount to your account. This process will only take a day or two.

When signing up we will ask you for the relevant bank details that you would like us to bill. We will bill you monthly, based on the level or package you are on. We'll send you an email and an invoice each time we bill. There is also a section on your account to review all previous bills so you can always easily check how much you've paid.

Absolutely not, some of our customers sell hundreds of thousands a ticket every year and we provide competitive custom packages to ensure Citizen Ticket is the best possible value platform for them. If you anticipate a surge of ticket sales of more than 10,000 on a single day then let us know so we can ensure we're ready for heavy traffic through your box office.

That's no problem, you are free to use as many platforms as you like. We recommend just using us, as it can be cleaner to have all your customer data in one place. We find having one centralised hub for your team to work off can reduce complexity and confusion.

Yes. This service is designed for professional event organisers who need a ticketing service all year round, even if they only run one event per year. Our ‘plug and play’ product does not have a subscription fee, and may be more suited to your use case.

This can be done via the platform. There is a minimum one month notice period before cancelling. All data is fully accessible and migratable if you decide to leave us.