Customer support

Our customer support team learns your event and it's common queries

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Our Approach

We think that if our tech is well messaged and intuitive than this will reduce people needing to get in touch in the first place, however if and when issues arise we try to act as quickly as possible and communicate in the most straightforward language.

A personal touch

We know people respond best to a service that has a personal touch over a generic reply. That's why our customer services team will go above and beyond to investigate and resolve your ticket holders queries on an individual basis.

Automations

Having built our platform from the ground up and backed by our extensive customer support experience, we've automated key things like ticket transfers, ticket exchanges, refund requests and account and payment issues. This makes it easier for everyone involved!

Flexibility

You still have full control! Even though we have automated ticketing systems set up, you have the flexibility as an organiser to take over customer support operations and manage requests for your ticket holders whenever you want.

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We can provide bespoke packages including box office setup, onsite teams, marketing, and hardware.

Speak to us today