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Get in touch

Hello Citizen! Getting in touch with us is easy. Just fill in the form, and we will be happy to help.
Don't like forms? Email us on info@citizenticket.co.uk after checking our Frequently Asked Questions.

Please note - Your question may have been asked before. It could save you time to read through our Frequently Asked Questions first.

Also note - If your question is about the event's logistics, the event's organiser will be able to help. Find their details from their event page.

If you have not received your Ticket Wallet, please try the Request Ticket Wallet tool.

Answers for common questions:

I haven’t been sent or can’t find my ticket.

Please check your junk folder on your email. Occasionally emails can go there.
Lastly, please sign into your account and visit the ticket wallet section. Here you can view your tickets, send them to your email, or print a copy.

How do I get refund to an event?

Citizen Ticket uses a specialised refund resolution service. You can use this here.

Can children come? Is there disabled access at this event? (…and other event related questions)

For the fastest response, please contact the organiser directly regarding your event-specific queries. You can find their contact details by clicking on the organiser name, found beneath the event address on the event listing.

I want to transfer my ticket to a friend or family member.

Navigate to your ticket wallet, locate the ticket and click the transfer button. Follow the instructions on the following page. Tickets are transferable at the organisers discretion.

Please also provide an email in case we cannot reach you:

We won’t use your details for any purpose other than responding to your message.